Our Details Package |
| | | |  | Starter Edition | Business Edition | Corporate Edition | | | | |
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eCommerce Manager |
| | | | | Customizable Store Management | | | | | Import / Export (products, customers, licenses, subscriptions, orders) |   | | | | Advanced multi-currency pricing setup | | | | | Channel catalog management (direct, affiliates, distributors, resellers) | | Affiliates Only | All Channels | | Price lists (per locale, per channel) | | | | | Multiple store management | | | | | PCI Compliant multi-language shopping carts | | | | | User role-based administration | | | | | Customizable Customer Portals | | | | | Custom domains | | | Add-on | | Mobile commerce | | | | | Order Management | | | | | Multiple orders and amendments | | | | | Renewals, auto renewals, add-on orders, purchase orders, quotes | | | | | Payment, taxation, invoicing operations | | | | | Reporting & Analytics | | | | | Standard reporting (predefined reports) | | | | | Business Intelligence (engine for custom reporting and scheduled reports) | | | | | User log audits | | | | | Cart web analytics | Google Analytics | Google Analytics | Google Analytics, Omniture, or any other third-party solution | | Subscriptions metrics & reporting (churns, conversions, cohorts, MRR/ARR) | | | | | Digital & Physical Fulfillment | | | | | Service Activation & Entitlement Management | | | | | Electronic Delivery (email and/or instant) | | | | | License key management | | | | | Secure Product Files Hosting | Up to 2 GB included | Up to 2 GB included | Up to 2 GB included | | Back-up CD or DVD (paper sleeve or box) | | | | | Memory stick or box delivery | | | Upon request (T&C apply) | | Download Insurance Service | | | | | APIs and Push notifications | | | | | Any model API (Ordering, In-app purchase, renewal, upgrades etc.) | | | Advanced | | Push notifications | | | | | Salesforce connector | Add-on | Add-on | Add-on | | | | |
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Marketing & Sales Tools |
| | | | | Lead management (order recovery & followup services) | | | | | Merchandising tools (cross-selling, up-selling, promotions, discounts, coupons management, bundles, upgrades, downgrades etc.) | | | | | A/B Testing Tool | | | | | Customizable Automated emails | | | | | Email marketing tools (including tracking) | | | | | Network Cross Selling | | | | | Marketplaces | | | Add-on | | Cart templates (Gallery) | | | | | | | |
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Rate Plan and Billing Setup |
| | | | | Catalogue Management | Growth | Standard | Advanced | | Instant Pricing & Catalog Configuration | Growth | Standard | Advanced | | Flexible Billing Plans | Growth | Standard | Advanced | | Recurring billing & Rating engine | | | | | Metered or Usage-Based Billing | | | | | Upgrades or Downgrades incl. pro-ration | | | | | Trials and freemiums support | | | | | Subscriptions APIs & Push notifications | | | | | Selling & Onboarding | Growth | Standard | Advanced | | Hosted ordering/subscribe pages | | | | | Ordering APIs | | | | | Data portability (Import / Export Customers) | Growth | Standard | Advanced | | Distributed Order management | | | | | Subscription management | | | | | Subscriptions management consoles | | | | | Multi model billing and renewals | | | | | Channel enabled sales | | | Advanced | | Refunds management | | | | | Customized email templates and tracking | Growth | Standard | Advanced | | Automated Dunning management | | | | | Customer management | | | | | Self-serve customer portals | | | | | Customer Management Console | | | | | Subscription metrics & reporting (churns, conversions, cohorts, MRR/ARR) | | | |
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Global Payments |
| | | | | Payments management | Growth | Standard | Advanced | | Multiple Global Online and Offline Payment Methods | 6 payment methods | 28 payment methods | 46 payment methods | | Billing currencies | 6 currencies | 15 currencies | 30 currencies | | eCommerce supported languages | 31 languages | 31 languages | 31 languages | | Smart Ordering Interface | | | | | Integrated multiple payment processors | | | | | One time & recurring payments automation | | | | | Back Office Support | | | | | Merchant Services | | | | | Complete VAT and sales tax collecting & handling | | | | | Refund and chargeback management | | | | | Affiliate Payment Handling | | | | | Automated reconciliation and invoicing | | | | | Recurring optimization tools | | | | | Built-in retry mechanisms | Growth | Standard | Advanced | | Intelligent Payment Routing | | | | | Recurring payment methods (incl. reminders) | | | | | Account Updater Service (Visa/MC) | | | | | Privacy and Anti-fraud Controls | | | | | Advanced, automatic and manual anti fraud | | | | | Refund and chargeback management | | | | | PCI Compliant Level 1 transaction pages | | | | | | | |
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Distribution Channels |
| Affiliate Platform & Network | | | | | Affiliates platform & network | Add-on: 2% | | | | Managed Affiliate Program | Add-on | | | | Subscription attribution models | Add-on | | | | Access to Power Affiliates | | | | | Affiliates Bonuses Module | | | | | External Order Tracking Solution | | | | | Channel Management | | | Advanced | | Channel Manager platform | | | | | Partner Management | | | | | Order and Invoice Management | | | | | Order Approval and Licenses Allocation | | | | | Subscription Management (incl. cross channels) | | | | | Multiple Pricing Schemes | | | | | Multiple Payment Methods | | | | | End-customer Registration System | | | | | Comprehensive Reporting | | | | | Partner Portals | | | |
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Client & Customer Services |
| | | | | Client Managed Services | Silver | Gold | Platinum | | Vendor Support (Technical & Financial) | Email support – response time: up to 3 working days | Email support – response time: up to 2 working days | Custom Support SLAs | | Trainings (setup, on boarding) | Self-service | Self-service | Assisted | | Business success reviews | | | Annual, quarterly, monthly | | Ongoing Account Management | | | | Marketing services:- Managed Affiliate Programs
- Managed SEO / PPC, Email Marketing
- Cart Conversion Rate Optimization
- Cross-Vendor Partnership Matching
| | Add-on | Add-on | | 24 x 7 Service Availability Monitoring | | | | | 24 x 7 Knowledge Center | | | | | Online chat support | | | | | Priority queue | | | | | Integration and Customization Service | Self-service | Self-service | Assisted | | Client Accounting & Payment Terms | Monthly | Monthly | Flexible | | Payment Period | Monthly | Monthly | Flexible | | Payment Method | Wire transfer, Affiligate Prepaid MasterCard, PayPal | Wire transfer, Affiligate Prepaid MasterCard, PayPal | Wire transfer, Check | | Payment Currencies | USD | EUR/ USD | Multiple | | Payment Destinations | 1 | 1 | Multiple | | Minimum Transfer Limit | 200 €/ 250 $ | 100 €/ 150 $/ 75 £/ 15,000 ¥/ 150 AUD | According to contract | | Customer Friendly Support Services | Silver | Gold | Platinum | | Customer Support – Channels and availability | 24/7 Email | 24/7 Email, Phone | 24/7 email and phone support with vendor personalized scripts and email templates | | Customer Support – Response Time | Max. 48 hours | Max. 24 hours | Max. 4 hours | | Localized Customer Call Center Support | | International, US, UK, Australia, New Zealand (English only) | 11 countries as well as toll-free and local US support | | Localized Email Support | 7 languages English, French, German, Spanish, Romanian, Italian, Japanese | 7 languages English, French, German, Spanish, Romanian, Italian, Japanese | 7 languages English, French, German, Spanish, Romanian, Italian, Japanese | | Expert fraud management / screening | Growth | Standard | Advanced |
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