Affiligate responds to all valid refund, return, or exchange requests by due procedure. Concerned parties must file a complaint with order number and sufficient reasons for the request at support@Affiligate.com, or our telephone helpline at +44 203 389 5161, or through the user account platform no later than 30 days of submitting the original order at the company. If phoning our helpline, please call between the hours of GMT+6 8.00am-11.00am for the best chance of speaking to our project manager. Please note this is an English speaking helpline. Other languages should use the other channels mentioned.
Our centralized administration reserves the sole rights to extend the duration of this 30 day period, depending on a detailed evaluation of the circumstances.
Your request goes through the due protocol. Expect a reply within 2 business days from receving your initial engviry.
UNDER NO CIRCUMSTANCE AFFILIGATE IS LIABLE TO ISSUE A REFUND, ACCEPT AN EXCHANGE, OR ACCEPT A RETURN WHEN THE PRODUCT IS WITHOUT SEAL, HAS BEEN DOWNLOADED, OR BY THE TECHNICAL NATURE OF THE PRODUCT, A REFUND IS NOT FEASIBLE. THE COMPANY RESERVES SOLE DISCRETION IN DETERMINING THIS FEASIBILITY IN SITUATIONS SUCH AS CUSTOMIZED PRODUCT DEVELOPMENT FOR THE CUSTOMER.
Shipping costs come under the non-refundable category. The return shipping expense is on the customer. The company will pay the return shipping expense only if the product delivery and quality failed the agreed instructions during placing the original order. From your end, always send the return directed to the delivery address that was specified in the original order. Contact us for clarification at the email mentioned above if you cannot exact the delivery address. All products returned should be in the exact original condition sealed in its package, with all the materials that accompanied it. However, you need to retain the receipt. After receiving the product, we will evaluate your application by the reasons clarified in the mail and notify you within 2 business days about the status of your application.
In circumstances where the customer has paid by check or money order , but the company is yet to receive the said check after 30 days of receipt, we reserve the right to cancel the order automatically anytime, with or without consulting you on this, as we deem necessary.
Products delivered may have additional exclusive terms and conditions for return or refund. Customers are requested to go through the order form and ‘product terms’ page to verify if there is a conflict of interest with the guidelines mentioned here. In that event, the terms and conditions prevailing would be by this one.
Once we grant the refund application, the procedure is as following:
- The company will process the credit or debit card payments within one (1) business day. However, it should take the time to reach your bank account depending on the processing policy of your card issuer.
- Wire transfer refunds would be processed within seven (7) business days. The customer shall bear the costs of facilitating the wire transfer.
- The processing time of Paypal payments is one (1) business day. You would receive the amount following the processing time taken by the third party online money transfer service.
- Any other mode of payments are liable to be dispensed within five (5) to seven (7) business days, and you would be required to bear the costs of issuing this refund.
Wherever applicable, the company holds the rights to delay the refund unless you deliveIn the event, the terms and conditions of said product would apply.
r a signed letter confirming product destruction, and for whenever the products returned are not according to the conditions mentioned in this policy.